What type of support does Mimecast offer for their services?

Mimecast offers comprehensive technical support for their services, which means that customers can access extensive resources and assistance, including direct interaction with trained support staff. This support typically covers a range of issues, from technical problems to inquiries about service features. The comprehensive nature of this support ensures that customers can receive help tailored to their specific needs, rather than being limited to online resources or self-service options.

Although other options mention forms of support like online resources or troubleshooting guides, these typically serve as supplementary aids rather than the primary means of assistance. The presence of on-site engineer visits may be available in certain circumstances but is not a standard offering for all customers. Therefore, the emphasis on comprehensive support highlights a commitment to ensuring customer satisfaction and effective resolution of issues.