What type of event would trigger an email continuity measure in Mimecast?

An unplanned outage is a situation that can disrupt email services unexpectedly, making it necessary for an organization to activate email continuity measures. Mimecast's email continuity features are specifically designed to maintain email operations during such unexpected disruptions, ensuring that users can still send and receive emails seamlessly despite the underlying issues with the primary email service.

Triggering email continuity during an unplanned outage allows businesses to minimize downtime and maintain communication flow, which is critical for operational efficiency. In this context, other situations, such as scheduled maintenance, might have prearranged downtime with user awareness, while a user request does not inherently warrant continuity measures. Normal operation would not require continuity actions, as services are functioning as intended.